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Frequently asked questions
Answers to common questions from all areas of the hospital – with search and topics.
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Outpatient specialist care (Ambulante spezialfachärztliche Versorgung, ASV) – what is it?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)In general, ASV (specialised outpatient care, “Ambulante spezialfachärztliche Versorgung”) is a service for patients with certain rare or highly complex diseases. The aim is to organise care optimally and on an interdisciplinary basis across the different sectors of the healthcare system (inpatient and outpatient). For this purpose, an ASV team of specialists from various disciplines has been formed, which can provide all the necessary examinations and treatments as required. The team is divided into a core team and specialist groups that are called in and included in treatment when medically necessary. The service is covered by statutory health insurance.
What does ASV care include?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)Care within the ASV (ambulante spezialfachärztliche Versorgung – specialist outpatient care) always relates only to the disease in whose treatment the respective ASV team specialises. Symptoms directly related to treatment within the ASV (side effects of therapy, complications and acute adverse effects of treatment) are also treated there. Any medical care beyond this takes place outside the ASV within the usual structures.
How is access to ASV obtained?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)As a rule, a referral is required for medical care within specialised outpatient care (ASV). The referring GP or specialist will consult with a suitable ASV team and, if necessary, arrange a first appointment. ASV can also be arranged by a hospital doctor at the end of an inpatient hospital stay.
Can I choose the ASV team freely?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)In principle, yes – it is even possible to change during ASV care that has already begun. However, the choice may be limited if there are no other ASV teams for the condition concerned in the area.
What additional support services are available?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)The ASV team provides information on services that can be helpful in coping with the illness in everyday life. These include, for example, services offered by self-help organisations, social services and non-medical professional groups.
How long does treatment within ASV last?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)This varies greatly and depends on the type of illness and the treatment required. It may be that the examinations clarify the exact diagnosis and further medical care then takes place outside the ASV again. Or it may be necessary for treatment by the ASV team to continue over several months or years. Patients can decide at any time to continue their treatment outside the ASV within the familiar structures of standard specialist care.
What happens when ASV ends?
More on this: Outpatient specialist care (ASV) – gastrointestinal tumours (GIT)At the end of treatment in ASV, patients receive written information about the results of the treatment and the next steps. Patients should make sure that they receive this information before or at their last visit to the ASV team, or immediately afterwards. And they can ask questions if there is anything they have not yet understood. The doctors providing further treatment are informed about the measures and therapies carried out so far and about the further treatment steps required.
How do I get access to ASV?
More on this: Outpatient specialist careA referral is usually required for medical care within ASV. The referring GP or specialist will consult a suitable ASV team and, if appropriate, arrange a first appointment. ASV can also be initiated by a hospital doctor at the end of a hospital stay.
Can you choose your ASV team freely?
More on this: Outpatient specialist careIn principle, yes – it is even possible to change during ASV care that has already begun. However, the choice may be limited if there are no other ASV teams for the condition concerned in the area.
Who is my contact person in the ASV team and who makes the decisions?
More on this: Outpatient specialist careThe ASV team (specialised outpatient care, ambulante spezialfachärztliche Versorgung) is led by Prof. Watermann. Together with the Zentrum für Strahlentherapie Freiburg and the Praxis für interdisziplinäre Onkologie & Hämatologie, they form the core team. Where medically necessary, further specialists are consulted. If required, a consultation with the entire core team is possible. The team leader is the first point of contact for patients. If patients opt for this care service, they agree to consult the physicians of the ASV team. Patients are fully involved in the decision-making process. They should therefore write down their questions and any observations relating to their illness in advance, and keep all documents they receive as part of ASV in a safe place.
Where to go in an emergency?
More on this: Ready 24/7. For you.On weekdays, your first point of contact for non-life-threatening illnesses should always be your GP or their deputy.
Outside practice opening hours, call the free nationwide on-call medical service number +49116117">116117 or visit the GP emergency practice in Freiburg (hausärztliche Notfallpraxis) on the grounds of the Universitätsklinikum Freiburg
In a life-threatening situation, please call the emergency doctor:112
If, during treatment by the above-mentioned colleagues, it becomes apparent that assessment in a hospital is required, we will be glad to take care of you. To help us coordinate procedures better, we generally recommend that referring GPs and specialists register patients in advance by telephone on: 0761 1301-2200.
Where to go in the event of an accident?
More on this: Ready 24/7. For you.Owing to our hospital’s specialisation in gastroenterology and visceral surgery, we have a very high level of expertise in treating these acute and chronic conditions.
Traumatological/trauma surgery and orthopaedic conditions are excluded from this. Although these can be diagnosed here as part of acute treatment, they often cannot be treated conclusively. If further treatment (outpatient/inpatient) beyond emergency care is required, patients are then referred to the appropriate specialists in private practice or to hospitals offering trauma surgery for further treatment.Where to go after an accident at work or on the way to work?
More on this: Ready 24/7. For you.A special rule applies to the treatment of accidents at work or on the way to or from work.
As the Evang. Diakoniekrankenhaus has not been granted authorisation to treat cases covered by the statutory accident insurance (BG cases), treatment in such cases must be limited to emergency care (comparable to first aid).
A physical examination, wound care with and without stitches, tetanus booster vaccinations and the application of simple splints after X-ray examinations are possible here.
Unfortunately, however, prescribing necessary aids (e.g. walking sticks, medicines…) or, for example, applying special plaster splints is excluded.
Further treatment is then completed either as general medical treatment by any doctor in private practice, as special medical treatment by an accident insurance consultant in private practice (D-Arzt), or in the acute D-Arzt treatment or consultation hours of a hospital authorised for BG treatment.